Booking Information

Code of conduct

At Cofton we cater for families and mixed couples. Our guests’ enjoyment is most important so we operate a code of conduct that ensures the uninterrupted pleasure of our guests and we expect a complementary standard of behaviour in return. It is the responsibility of parents to supervise children and young people at all times. We operate fair and strict conditions in regard to the use of the bars and amenities and regarding unnecessary noise and anti-social behaviour.

Conditions of booking

THE TERMS AND CONDITIONS SET OUT BELOW APPLY TO ALL MEMBERS OF THE PARTY ON WHOSE BEHALF THE BOOKING IS MADE.

Booking
A booking is accepted when you receive a written confirmation from Cofton Country Holidays. If the details are incorrect please contact reservations immediately. If you do not receive written confirmation within 10 days please contact reservations.
The Company reserves the right to refuse acceptance or terminate the visit of any person whose conduct is detrimental to the holiday park or the comfort of other visitors. We cater for family holidays and mixed couples and regret that we do not accept bookings from all male or all female parties. We accept bookings from families
on the strict understanding that parents are prepared to supervise children and young people on the Park, especially during the evening and night hours. The persons hiring accommodation shall be exactly as stated on booking. The number of persons, including children and babies occupying the accommodation must not exceed the stated number of berths as shown. Bookings are not transferable. Any breach of this condition shall entitle the Company to terminate the booking and to exclude forthwith both the unauthorised persons together with the applicants themselves. The lead name for any booking is responsible for the booking and warrants that he or she is over 18 years of age and that the party will not exceed the numbers stated.

Deposit and balance
We require a deposit of £60 per week in Holiday Homes, Cottages and Apartments or £30 per week for touring and tent pitches, plus the optional Cancellation Plan. The balance is to be paid 28 days before the commencement of your holiday; failure to comply may result in the loss of the deposit and the cancellation of your booking. A reminder will not be sent.

Changing your booking
Once a booking has been made any subsequent alteration in holiday dates, accommodation type or occupants that requires a new confirmation must be notified to us in writing and may incur an administration charge.

Cancellation
Cancellations must be notified to us in writing, by recorded delivery. If the cancellation occurs after the balance of your account has been paid (i.e. within four weeks of the holiday) there can be no refund. We therefore strongly recommend that you take out our Cancellation Plan. Should you fail to notify us of a cancellation in writing by recorded delivery, you will remain liable for the full cost of the holiday. Refunds will not be made once a booking has been taken up and no refunds can be made if guests depart prior to the end of the booked holiday.

Cancellation plan
Holiday Homes, Cottages and Apartments £2 per night.
Touring and tent pitches £1 per night.
Our Cancellation Plan must be taken out at time of booking and covers your entire party up to 24 hours before your holiday commences against cancellation due to:
(a) Redundancy or jury service of a member of the party.
(b) Accident, injury, illness or death of a member of the party or of a close relative of a member of the party.
We guarantee to refund the FULL AMOUNT of deposit and balance paid to Cofton Country Holidays under this scheme. Please give as much notice as possible and provide the appropriate authorative document in   confirmation of your reason for cancellation. i.e. Doctor’s Note, Death Certificate or Redundancy Notice qualifying for statutory payment. Claims outside the specified reasons for cancellation cannot be entertained.

Accuracy of description, maintenance or closure of facilities
The Company shall not be liable in the event of accommodation or other advertised facilities or amenities being unavailable due to circumstances beyond their control. Availability and opening times of facilities may be subject to change. Some touring fields are only available during peak season.

Liability
The owners will not accept liability in respect of any person or the property of any person using the Park however caused or sustained.

Park rules
Additional transportable electric or gas heating appliances or gas primus stoves are not allowed within the Holiday Homes, Cottages or Apartments.
Open fires and ground level barbeques are not permitted.
Cofton Country Holidays aim to provide a relaxed holiday and we make as few rules as possible. Those that do exist are for the benefit of all our guests and therefore we ask you to abide by them.

Bars
Bookings are accepted on the strict understanding that persons under 18 years of age are not permitted to drink or buy alcoholic beverages in the park shop or Swan Bar. Young persons must bring some form of identification to prove they are over 18 years of age if they wish to buy or drink alcohol. It is the responsibility of parents to ensure that children and young people under the age of 18 do not consume alcohol on the park. Children are welcome in the designated family lounges of the Swan Pub when accompanied by an adult. No children under 14 years of age are permitted in the licensed bars. The onsite bars do not have a club licence and we do not wish to provide this type of facility. The bars close at 11pm and we expect the Park to be quiet shortly thereafter. Parents are responsible for ensuring children and young people return to their accommodation promptly after the bars close. Alcoholic and other beverages purchased elsewhere must not be consumed in the licensed bars.

Special requests
Please let us know if you have any special requests when making your booking and we will do our best to accommodate your needs. Every effort will be made to allocate accommodation and touring pitches as requested but this cannot be guaranteed.

Dogs
Dogs and other pets are not permitted in Holiday Homes, Cottages or Apartments. Dogs are accepted if you are booking a touring caravan or tent pitch on condition they are kept on a short lead at all times and exercised in the designated dog walk area. Dogs must never be left on site unattended.

Cars
Car parking is provided for guests using Holiday Homes, Cottages and Apartments. Within the touring section 1 car per pitch, 2nd car to be parked in the car park. Commercial vehicles are not allowed on the park. Vehicles must not exceed the speed limit displayed within the boundary of the park and must only be driven by holders of a current driving licence, having adequate third party insurance.

Visitors
The accommodation and other facilities are provided for the use of our residents and all visitors to the park are chargeable on a daily basis. Coarse fishing is only available to our guests and not day visitors.

Cleaning
All accommodation should be left in a clean and tidy condition for the next occupancy. You may be responsible for any loss, damage or breakages that occur during your stay.

Vat
The VAT Tax Point is the date that monies are received. VAT is included in the tariff at 17.5%. In the event of change in the rate of VAT an adjustment will be made.

Data protection
The information supplied will be stored on computer for the purposes of the future distribution to you of our advertising material and under no circumstances will be passed onto a third party.

General information
The details in General Information are deemed to be part of the Conditions of Booking.

Satisfaction
The enjoyment of your holiday is important to us and, in the unlikely event of there being a problem or dissatisfaction please report it immediately. We cannot accept liability for any claim if you fail to notify us in writing within seven days of the end of your holiday.

Prices are correct at time of going to print. e&oe.

A glorious corner of Devon