Coronavirus FAQs

Further to the latest Government announcement, we are very pleased and excited to be open and ready to welcome you to Your Glorious Corner of Devon

We will of course be monitoring the situation very closely and reviewing in accordance with Government announcements.

Please keep an eye on this page that will be updated with the latest information as it becomes available. If you have any further questions that are not answered below, we kindly ask if you could contact us by email at info@coftonholidays.co.uk or fill in the Contact Us form

For the latest advice concerning COVID-19 please visit www.gov.uk/coronavirus

Here are some of the most common questions we are being asked about Coronavirus (COVID-19) and the steps we taking to prevent it spreading and how it affects your holiday.

Are you open?

We pleased to announce that we are open and are adhering to all government guidelines to keep guests and visitors and staff safe.

What accommodation is available to book?

All accommodation including Touring and Camping, Holiday Homes, Cottages, Apartments and Luxury Lodges is available to book.

Is there a minimum number of nights to stay?

For touring and camping, there is a minimum 2 nights stay set.

Is the park be open as usual?

In line with the latest government guidance not all of our facilities will be open and social distancing measures will be in effect.

What facilities will be open/available?

We are monitoring the situation and Government announcements very closely and will open the facilities we can as more guidance is given. Below we have outlined what the facilities will be open or closed. Please check back as information will be updated as soon as it is available.

Swimming Pools

The indoor pool is open from 8am – 8pm from Thursday December 3rd for Cofton holiday guests, day visitors and Ashburn Springs members.

During half terms, we may limit the day visitor swim sessions.

The outdoor swimming pool is now closed for the season.

Swimming sessions are for 1 hour and need to be pre-booked via our online booking system.

To help maintain social distancing the number of people allowed in the swimming pool areas will be limited and we ask that you please arrive swim ready in your costume. Changing rooms for the outdoor pool will not be open and there will only be limited access to showers and changing rooms for the indoor pool after your swim. Storage for your belongings will be provided on the poolside.

Amelia’s Café

Open every day from Thursday December 3rd.

Monday – Thursday: 9am – 8pm (last orders 7pm)
Friday – Saturday: 9am – 10pm (last orders 9pm)
Sunday – 9am – 6pm (last orders 5pm)

We are only able to accept table bookings for up to 6 people from one household or support bubble.

Book your table online. Order food and drinks from the table on our new app. 

Outside tables allocated on arrival, please see the Table manager for a table, Contact details are taken for the track and trace scheme.

Swan Pub

Our dog friendly pub is open from Sunday 27th December from 1pm until 10pm (last orders 9pm).

Warren Retreat (Including Sunday Lunch and Entertainment)

The Warren Retreat is open every Sunday from 12pm – 4pm for our delicious Sunday Lunch. Book your table here

We are only able to accept table bookings for up to 6 people from one household or support bubble.

Amusement Arcade

The arcade is currently closed until further notice.

On-site Shop

Open everyday 8.30am – 1pm, social distancing measures in place, please pay attention to the signage that limits access.

Fish & Chip Shop

Closed for the season

Launderette

Open

Soft Play Area

Closed until further notice

Fishing Lakes

Open.

Can I make a group booking?

We are very sorry but at this time we are not able to accept group bookings of more than 6 people from 1 household or support bubble.

Can I book a holiday?

Yes. We are currently accepting bookings from December 3rd 2020, this will however be reviewed in line with any further Government announcements. All accommodation including Touring and Camping, Holiday Homes, Cottages, Apartments and Luxury Lodges will be available to book.

What if I book a holiday and I am unable to travel or the park is closed?

We want you to be able to book your holiday with us in complete confidence which is why all new and existing bookings are covered by our Coronavirus Customer Promise. Should you holiday not be able to go ahead as planned due to the coronavirus, our Promise ensures you can move your holiday to a later date or receive a full refund.

Can I reschedule my holiday for later in the year?

Yes. We don’t want you to miss the opportunity to visit us in this glorious corner of Devon so if you would like to re-book your holiday with us for arrival later in the year please contact us by email at info@coftonholidays.co.uk and we will be happy to arrange this for you.

Do I still have to pay my balance?

Yes, you do still need to pay your balance which is due 6 weeks prior to arrival. Should you wish to change your dates to a later date then please email us at info@coftonholidays.co.uk

Can I still come on holiday if my address is in a High Risk Area (Tier 2)?

Yes you can, but you must not socialise with anybody outside your household/social bubble in any indoor setting.

Can I still come on holiday if my address is in a Very High Risk Area (Tier 3)?

Unfortunately, we will be unable to accept your booking if your address is in tier 3. If you already have a booking with us, please contact us at info@coftonholidays.co.uk.

My address is in a Very High Risk Area (Tier 3) but have not been at my address, can I still come on holiday?

Unfortunately, we will be unable to accept your booking. This is in line with the guidelines for Tier 3 that:

  • You should not travel outside the very High area or stay overnight in another part of the UK.
  • You should make arrangements to return to your home address as soon as possible.

 

We kindly ask customers who have stayed with us or used our facilities to inform us if they have been diagnosed with Coronavirus, or have been in close contact with someone who has been diagnosed.

What procedures have you put in place to combat the virus?

We have put the following procedures in place to ensure the well-being of our guests and staff members alike:

We have a fully trained in house cleaning team who have increased their cleaning frequency of high usage areas, using antiviral cleaning solutions.

We have installed new hand wash sinks with antibacterial soap and paper towels at all the entrances to our main complex, along with signage informing guests, visitors and staff to wash their hands before and after entering.

Face coverings are to be worn in all indoor communal areas. This includes the toilet and shower blocks.

All Cofton staff have received training in what symptoms to look for and what to do if someone shows signs of infection. They have also been instructed to wash and sanitise their hands regularly throughout their day at work and wear the necessary PPE where appropriate.

Are you undertaking any extra cleaning measures?

To help minimise the risk of Coronavirus spreading we have increased the amount of cleaning and disinfecting to our accommodation and facilities, including all touch surfaces and all high traffic areas.

This also includes all elsan points and the launderette facilities.

Booking system in place for activities, swimming pool and restaurants.

Reduced numbers allowed in the swimming pool, shop, reception and restaurant.

Camping and Touring Caravan Toilet Blocks

Toilet and shower blocks will be open and subject to a strict cleaning regime. We politely ask all those using the facilities to observe the social distancing guidelines set out by the Government.

Where possible we ask that you please use your own facilities.

Page last updated: 1st December 2020

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