Coronavirus FAQs

Further to the latest Government announcement, we are very pleased and excited to be open and ready to welcome you to Your Glorious Corner of Devon

We will of course be monitoring the situation very closely and reviewing in accordance with Government announcements.

Please keep an eye on this page that will be updated with the latest information as it becomes available. If you have any further questions that are not answered below, we kindly ask if you could contact us by email at info@coftonholidays.co.uk or fill in the Contact Us form

For the latest advice concerning COVID-19 please visit www.gov.uk/coronavirus

Here are some of the most common questions we are being asked about Coronavirus (COVID-19) and the steps we taking to prevent it spreading and how it affects your holiday.

When will you re-open?

We pleased to announce that we will open on Saturday 4th July 2020.

What accommodation will be available to book?

All accommodation including Touring and Camping, Holiday Homes, Cottages, Apartments and Luxury Lodges will be available to book for arrival from July 4th.

Are there a min number of nights to stay?

For touring and camping there is a minimum 7 nights stay set between 24th July and 30th August 2020.

Will the park be open as usual?

Inline with the latest government guidance not all of our facilities will be open and social distancing measures will be in effect.

What facilities will be open/available?

We are monitoring the situation and Government announcements very closely and will open the facilities we can as more guidance is given. Below we have outlined what the facilities will be open or closed. Please check back as information will be updated as soon as it is available.

Swimming Pools

The indoor pool is open from 8am – 8pm for Cofton holiday guests, day visitors and Ashburn Springs members.

The outdoor swimming pool is now closed for the season.

Swimming sessions are for 1 hour and need to be pre-booked via our online booking system or with Reception for all members of your party including non-swimmers.

To help maintain social distancing the number of people allowed in the swimming pool areas will be limited and we ask that you please arrive swim ready in your costume. Changing rooms for the outdoor pool will not be open and there will only be limited access to showers and changing rooms for the indoor pool after your swim. Storage for your belongings will be provided on the poolside.

Amelia’s Café

Open everyday 8.30am – 10pm,

Breakfast 8.30am – 12pm

Lunch 12pm – 5pm

Dinner menu 5pm – 9.30pm

Book you table online. Order food and drinks from the table on our new app. 

Outside tables allocated on arrival, please see the Table manager for a table, Contact details are taken for the track and trace scheme.

Swan Pub

The Swan Inn is currently closed until further notice.

Warren Retreat (Including Sunday Lunch and Entertainment)

The Warren Retreat is open every Friday and Saturday for our evening entertainment and on Sundays for our delicious Sunday Lunch. Find out what’s on and how to book your table here

Amusement Arcade

The arcade is currently closed until further notice.

On-site Shop

Open everyday 8.30am – 6pm, social distancing measures in place, please pay attention to the signage that limits access.

Fish & Chip Shop

Takeaway open from 5pm every day

Laundrette

Open

Soft Play Area

Closed until further notice

Fishing Lakes

Open, matches every Thursday.

Fishing lessons available Monday and Wednesday, see the booking page for information.

Can I make a group booking?

We are very sorry but at this time we are not able to accept group bookings of more than 6 people from 1 household or support bubble.

What procedures have you put in place to combat the virus?

We have put the following procedures in place to ensure the well-being of our guests and staff members alike:

We have a fully trained in house cleaning team who have increased their cleaning frequency of high usage areas, using antiviral cleaning solutions.

We have installed new hand wash sinks with antibacterial soap and paper towels at all the entrances to our main complex, along with signage informing guests, visitors and staff to wash their hands before and after entering.

All Cofton staff have received training in what symptoms to look for and what to do if someone shows signs of infection. They have also been instructed to wash and sanitise their hands regularly throughout their day at work and wear the necessary PPE where appropriate.

Tables in Amelia’s Pantry have been moved further apart, allowing for more room between tables.

Are you undertaking any extra cleaning measures?

To help minimise the risk of Coronavirus spreading we have increased the amount of cleaning and disinfecting to our accommodation and facilities, including all touch surfaces and all high traffic areas.

This also includes all elsan points and the laundrette facilities.

Camping and Touring Caravan Toilet Blocks

Toilet and shower blocks will be open and subject to a strict cleaning regime. We politely ask all those using the facilities to observe the social distancing guidelines set out by the Government.

What if I book a holiday and I am unable to travel or the park is closed?

We want you to be able to book your holiday with us in complete confidence which is why all new and existing bookings for holidays in 2020 are covered by our Coronavirus Customer Promise. Should you holiday not be able to go ahead as planned due to the coronavirus, our Promise ensures you can move your holiday to a later or receive a full refund.

Can I cancel my holiday and receive a full refund?

If you wish to cancel any holiday booked for arrival after 4th July 2020 that isn’t covered by our Customer Promise, then our normal terms and conditions will apply. However, we are offering people the option to move to alternative dates or hold the money paid on your customer account. No administration fee will be charged.

How long will it take a refund to show in my account?

Refunds may take up to 21 working days We thank you and appreciate your patience.

Can I reschedule my holiday for later in the year?

Yes. We don’t want you to miss the opportunity to visit us in this glorious corner of Devon so if you would like to re-book your holiday with us for arrival later in the year please contact us by email at info@coftonholidays.co.uk and we will be happy to arrange this for you.

Do I still have to pay my balance?

Yes, you do still need to pay your balance which is due 6 weeks prior to arrival. Should you wish to change your dates to a later date then please email us at info@coftonholidays.co.uk

Can I move my booking to next year?

Yes of course, price will depend on the time of year you choose to come. At present we are holding prices for 2021 at 2020 prices. Please contact our friendly Reception Team who will be happy to help, by email at info@coftonholidays.co.uk

 

We kindly ask customers who have stayed with us or used our facilities to inform us if they have been diagnosed with Coronavirus, or have been in close contact with someone who has been diagnosed.

Page last updated: 13th July 2020

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