Coronavirus FAQs

Further to the latest Government guidance and restrictions Cofton Holidays will be closed from Monday 23rd March until further notice. This will cover all bookings for touring & camping, holiday homes, cottages, apartments, lodges, seasonal and private owners.

At this time, we are working through contacting customers with bookings up until the 30th April. If you have booked a holiday for arrival with us later in the year, we would like to offer you the opportunity to rebook for a later date, once the restrictions have been lifted.

We will of course be monitoring the situation very closely and reviewing our re-open date in accordance with any further government announcements.

Please keep an eye on this page that will be updated with the latest information as it becomes available.

For the latest advice concerning COVID-19 please visit www.gov.uk/coronavirus

Here are some of the most common questions we are being asked about Coronavirus (COVID-19) and the steps we taking to prevent it spreading and how it affects your holiday.

Can I reschedule my holiday for later in the year?

Yes. We don’t want you to miss the opportunity to visit us in this glorious corner of Devon so if you would like to rebook your holiday with us for arrival later in the year please contact us on 01626 890111 or by email at info@coftonholidays.co.uk and we will be happy to arrange this for you.

Can I cancel my holiday and receive a full refund?

If your holiday is booked with us for arrival in March and April, then we are offering you the option of moving your holiday dates to later in the year when the restrictions have been lifted or a full refund. Our bookings team are currently contacting all customers with holidays in this period in order of arrival date. If you have a holiday booked with us between these dates but have not yet heard from us, please be patient as we are working as hard as we can to contact everyone as quickly as possible.

What if my holiday is booked for arrival from May onwards?

If your holiday is booked with us for arrival later in the year, from May onwards, then we would still like offer you the option of rebooking for a later date when the restrictions have been lifted. If you would like to cancel you holiday this will be as per our normal terms and conditions that you can find here.

As we are sure you can appreciate, the situation regarding Coronavirus is ever changing and we will continue to review the situation in accordance to the latest government guidelines and restrictions. For all guests due to arrive from May onwards we will of course keep you informed of any changes that arise inline with the latest government announcements.

Is the park open as usual?

Cofton Holidays will be closed to all guests and visitors, this will be reviewed inline with Government guidance.

Complex

  • Closed until further notice

Indoor Pool & Gym 

  • Closed until further notice

Amelia’s Cafe

  • Closed until further notice

Warren Retreat (Including Carvery and Entertainment)

  • The Warren Retreat will be closed until further notice, this includes the carvery and all entertainment.

What procedures have you put in place to combat the virus?

We’ve recently put the following procedures in place to ensure the well-being of our guests and staff members alike:

  • We have a fully trained in house cleaning team who have increased their cleaning frequency of high usage areas, using antiviral cleaning chemical.
  • We have installed new hand wash sinks with antibacterial soap and paper towels at all the entrances to our main complex, along with signage informing guests, visitors and staff to wash their hands before and after entering.
  • All Cofton staff have received training in what symptoms to look for and what to do if someone shows signs of infection. They have also been instructed to wash and sanitise their hands regularly throughout their day at work.
  • Tables in Amelia’s Pantry have been moved further apart, allowing for more room between tables.
  • Equipment in the Ashburn Springs gym is being continually cleaned and sanitised every 30 minutes.

Are you undertaking any extra cleaning measures?

To help minimise the risk of Coronavirus spreading we have increased the amount of cleaning and disinfecting to our accomodation and facilities, including all touch surfaces.

Camping and Touring Caravan Toilet Blocks

  • All toilet blocks are currently thoroughly cleaned twice a day.
  • We have implemented an extra 2 cleans a day for all touch points, including, door handles, flushes, and surfaces, using antiviral chemical cleaners.
  •  This also includes all elsan points and and the laundrette facilities.

We kindly ask customers who have stayed with us or used our facilities to inform us if they have been diagnosed with Coronavirus, or have been in close contact with someone who has been diagnosed.

Page last updated: 26th March 2020

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