Following the latest Government announcement, we are very pleased to announce that we will be able to open our doors and welcome you back to Your Glorious Corner of Devon from April 12th 2021 (subjuect to easing of Government restrictions).

Our phones are currently very busy and we are endeavouring to answer as many calls as possible so please keep an eye on this page that will be updated with the latest information as it becomes available. If you have any further questions that are not answered below, we kindly ask that you contact us by email at info@coftonholidays.co.uk or fill in the Contact Us form

For the latest advice concerning COVID-19 please visit www.gov.uk/coronavirus

Here are some of the most common questions we are being asked about Coronavirus (COVID-19) and the steps we are taking to prevent the spread and how it may affect your holiday.

When will you re-open?

We are pleased to announce that we will once again be opening our doors from April 12th 2021.

What accommodation is available to book?

All of our self-catering accommodation including Touring Caravan and motorhome pitches, Holiday Homes, Cottages, Apartments and Luxury Lodges are available to book from April 12th 2021.

From April 12th 2021 we will only be able to accept bookings comprised of one household.

For stays from May 17th 2021 we will be able to accept bookings comprised of up to 2 households. This will be reviewed in accordance with the latest Government guidance and if your booking is affected in any way we will be in contact with you.

Can I make a group booking?

We can only accept bookings of up to 2 households for stays from May 17th 2021 at the earliest.

It is hoped that when the Government reach step 4 of the lockdown easement, no earlier than June 21st, there will be no restrictions on the number of households per booking.

Is there a minimum number of nights to stay?

For touring and camping, there is a minimum 3 nights stay.

Will the shared toilet and shower blocks be open?

From April 12th 2021 for touring caravans and motorhomes we ask that you please use your own facilities as the public showers and toilets will be closed and will not open until step 3 of lockdown easements, May 17th at the earliest.

Is the park open as usual?

In line with the latest Government guidance not all of our facilities will be open and social distancing measures will be in effect.

What facilities will be open/available?

We are monitoring the situation and Government announcements very closely and will open the facilities we can as more guidance is given. Below we have outlined what facilities will be available. Please check back as information will be updated as soon as it is available.

Swimming Pools

We plan to open the indoor pool from April 12th 2021, this will be dependent on government guidance.

During school holidays we may limit the day visitor swim sessions.

Swimming sessions will need to be pre-booked via our online booking system. We plan to release slots 7 days in advance of opening, pending the government announcement and guidance.

To help maintain social distancing the number of people allowed in the swimming pool areas will be limited and we ask that you please arrive swim ready in your costume. Storage for your belongings will be provided on the poolside. At present we may not be able to give access to changing rooms or showers.

The outdoor swimming pool is planned to be open from May 29th until September 10th.

Restaurants

Outdoor tables only will be available for dining from April 12th at Amelia’s.

We are only able to accept tables for up to 6 people from different households or larger groups from up to 2 households.

Food and drinks can be ordered from your table on our new app or with table service where a member of staff can take your order and payment (service charge may apply).

Indoor tables at Amelia’s Cafe will be open from stage 3, no earlier than May 17th, and this will be reviewed in line with further Government announcements.

Gym

The gym will be open from April 12th 2021 for Cofton holiday guests, day visitors and Ashburn Springs members but we ask that you please only visit with members of your own household.

Exercise classes will resume at stage 3, no earlier than May 17th 2021.

Amusement Arcade

The arcade is currently closed until further notice. We hope to be able to open the arcade at stage 3, no earlier than May 17th 2021. Other social distancing measures may be in effect.

On-site Shop

Open everyday 8.30am – 1pm, social distancing measures in place, please pay attention to the signage that limits access.

Fish & Chip Shop

Open for takeaway from April 12th – October 30th

Launderette

Open

Soft Play Area

Closed until further notice

Fishing Lakes

Open

Will there be any evening entertainment?

Our indoor evening entertainment programme will commence at stage 3, no earlier than May 17th 2021. Table bookings will be necessary via our booking app.

What if I book a holiday and I am unable to travel or the park is closed?

We want you to be able to book your holiday with us in complete confidence which is why all new and existing bookings are covered by our Coronavirus Customer Promise. Should your holiday not be able to go ahead as planned due to the coronavirus, our Promise ensures you can move your holiday to a later date or receive a full refund.

Can I reschedule my holiday for later in the year?

Yes. We would not want you to miss the opportunity to visit us in this glorious corner of Devon so if you would like to re-book your holiday with us for arrival later in the year please contact us by email at info@coftonholidays.co.uk and we will be happy to arrange this for you.

I have booked a holiday but am unsure if I can travel, do I still have to pay my balance?

Yes, you do still need to pay the remainder of your balance which is due 6 weeks prior to arrival. Should you wish to change your dates to a later date then please email us at info@coftonholidays.co.uk

We kindly ask customers who have stayed with us or used our facilities to inform us if they have been diagnosed with Coronavirus, or have been in close contact with someone who has been diagnosed.

What procedures have you put in place to combat the virus?

We have put the following procedures in place to ensure the well-being of our guests and staff members alike:

We have a fully trained in house cleaning team who have increased their cleaning frequency of high usage areas, using antiviral cleaning solutions.

We have installed new hand wash sinks with antibacterial soap and paper towels at all the entrances to our main complex, along with signage informing guests, visitors and staff to wash their hands before and after entering.

Face coverings are to be worn in all indoor communal areas. This includes the toilet and shower blocks.

All Cofton staff have received training in what symptoms to look for and what to do if someone shows signs of infection. They have also been instructed to wash and sanitise their hands regularly throughout their day at work and wear the necessary PPE where appropriate.

Are you undertaking any extra cleaning measures?

To help minimise the risk of Coronavirus spreading we have increased the amount of cleaning and disinfecting to our accommodation and facilities, including all touch surfaces and all high traffic areas.

This also includes all elsan points and the launderette facilities.

Booking system in place for activities, swimming pool and restaurants.

Reduced numbers allowed in the swimming pool, shop, reception and restaurant.

Camping and Touring Caravan Toilet Blocks

Toilet and shower blocks will be open no earlier than stage 3, May 17th 2021 at the earliest, and subject to a strict cleaning regime. We politely ask all those using the facilities to observe the social distancing guidelines set out by the Government.

Where possible we ask that you please use your own facilities.

Page last updated: 23rd February 2021

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